ASPC Changes Method of Receipting and Acknowledging Applications

The ASPC has changed the method of receipting and acknowledging applications to improve the service provided to clients which will be a comfort to many folks sending in their applications.

Once an application has been receipted it will undergo validity checking.

An acknowledgement letter with a client reference number and receipt will be sent approximately six weeks after lodgement if the application is valid.

The ASPC Admin team is moving towards receipting payment within 7 working days of receiving an application where e-mail communication has been authorised. This represents a siginificant improvement in the amount of time traditionally taken to acknowledge new applications.

Applicants or their authorised representatives will receive acknowledgement that the department has received their documents and receipted the relevant visa application charge.

If an application is determined to be invalid documents will be returned and a refund of the visa application charge arranged.

Have yourecently applied for your visa? Post in the appropriate sticky thread (the ones with the ) in our Australia Immigration Advice Forums (Clicky Here) and join other members who applied at the same time. This way you can compare your own timeline with others

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